Not all businesses practice customer service. Some have it in their DNA while others merely have it on their website. I discovered both within a span of three hours.
I took my car to Car Toys to get a problem fixed. Fourteen months ago, I had the folks at the Bellevue Car Toys install an adaptor so I could plug my iPod into the car stereo. It was designed to charge the iPod while it was playing. It worked fine until recently when the charging portion became intermittent. Some days it worked and other days not. After explaining my problem, the service tech explained a module on the adaptor failed and needed to be replaced. He did it free of charge. He said it was a new part and he should charge me, but he told me to save my money for a new stereo.
Thanks, Car Toys! That’s what I call legendary customer service!
In contrast, my wife and I are traveling next month to the Black Sea in Russia. The final leg of the journey from Moscow to Anapa is on S7 Airlines. I received word from a friend that they tried to book tickets for April on S7 leaving from Anapa and found out there were no seats available. As they continued to check, they learned the Anapa airport is closed until June for remodeling. When they inquired what S7 was going to do for passengers like ourselves, they replied they were contacting people about changing their destination to Krasnodar, three hours away. We would have to exchange the ticket and pay any additional fee. When our friends inquired whether S7 would provide a bus from Krasnodar to Anapa, they received a clear reply, “No, that is not our problem.”
Wow, S7, That’s what I call legendary(?) customer service(?)!